At Aulkyx, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple and transparent refund and returns process. Please review the policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition with tags and packaging intact.
  • Proof of purchase (order confirmation or receipt) is required.
  • Certain items, such as final sale products, intimate wear, and gift cards, are non-returnable.

2. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (for example, wrong or defective item).

3. Exchanges

  • We accept exchanges for the same item in a different size or color, subject to availability.
  • If the requested item is unavailable, you may choose a refund or store credit.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item. We will provide a replacement or full refund at no additional cost.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

6. How to Initiate a Return

To start a return, please contact our support team with your order details:

📧 Email: support@aulkyx.com
📞 Phone: 937 344 4706

Our team will guide you through the process and provide the return address.

7. Policy Updates

Aulkyx reserves the right to update or modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting to this page.